How Do You Void a FedEx Label?

AvatarByMarc Shaw Sticker Labels & Printing

When it comes to shipping packages with FedEx, having the flexibility to manage your shipping labels efficiently is essential. Whether you’ve made an error in the label details, changed your shipping plans, or simply need to cancel a shipment, knowing how to void a FedEx label can save you time, hassle, and potentially unnecessary charges. Understanding this process empowers you to maintain control over your shipments and ensures smooth logistics management.

Voiding a FedEx label is a common task that many shippers encounter, especially in fast-paced environments where changes happen frequently. While the concept might seem straightforward, the process involves specific steps and considerations that can vary depending on how the label was created and the timing of the void request. Being informed about these nuances helps you avoid common pitfalls and ensures that your voided labels are handled correctly.

In the following sections, you’ll gain insight into the essentials of voiding FedEx labels, including when and why you might need to do so, as well as an overview of the methods available. This foundational knowledge will prepare you to navigate the process confidently and make the most of FedEx’s shipping services.

Steps to Void a FedEx Label Online

To void a FedEx label using the online platform, you need to access your FedEx account where the shipment was created. The process is straightforward but must be completed within a specific timeframe to ensure the label is voided successfully and you are not charged.

Start by logging into your FedEx account on the official FedEx website. Navigate to the “Shipping History” or “Manage Shipments” section, where you will find a list of all recently created shipping labels. Locate the label you wish to void by using filters such as date, tracking number, or recipient information.

Once you have found the correct label, select it and look for the option to void the shipment. Typically, there will be a button or link labeled “Void,” “Cancel Label,” or similar. Confirm your choice when prompted. It’s important to note that FedEx usually allows label voiding only within 30 minutes of label creation for standard shipments. After this period, the label may be considered active and cannot be voided online.

If the voiding is successful, you will receive a confirmation message or email. The label will be removed from your shipping history or marked as voided. Keep this confirmation for your records, especially if you need to dispute any charges later.

Voiding a FedEx Label Through Customer Support

If you are unable to void the label online, or the time window has passed, contacting FedEx customer support is the next best step. Customer service representatives can assist with voiding labels that are no longer accessible through the online portal.

When contacting support, have the following information ready:

  • Tracking number or shipment ID
  • Date and time when the label was created
  • Reason for voiding the label
  • Your FedEx account details

Explain clearly that you want to void a shipping label and ask if they can process the void for you. While some void requests past the online voiding window may be accommodated, policies vary depending on shipment type and status.

Note that if the package has already been picked up or processed for shipment, voiding the label might not be possible. In such cases, you might need to request a refund or file a claim instead.

Important Considerations When Voiding FedEx Labels

Voiding a FedEx label is not just about canceling a shipment but also affects billing and tracking. Here are key points to keep in mind:

  • Time Limits: Online voiding is generally allowed only within 30 minutes of label creation.
  • Shipment Status: Once a package is in transit or delivered, voiding is no longer possible.
  • Refund Policies: Voided labels typically result in no charges, but if charges appear, you may need to request a refund.
  • Label Reuse: Voided labels cannot be reused for new shipments.
  • Third-Party Billing: If billing is handled by a third party, voiding may require additional authorization.
Aspect Details
Online Void Window Within 30 minutes of label creation
Customer Support Assistance Available if online void window missed, subject to shipment status
Charges No charges if voided on time; refunds may be required otherwise
Shipment Status Impact Cannot void if package is in transit or delivered
Label Reuse Not permitted

Using FedEx Ship Manager Software to Void Labels

FedEx Ship Manager, the desktop shipping software provided by FedEx, also offers label voiding functionality. If you use this software for creating shipments, you can void labels directly from the application.

Open the Ship Manager software and access the shipment history or label archive. Select the label you want to void and use the void option provided. The same time restrictions apply as with the online method. The software will confirm if the void was successful.

This method is particularly useful for businesses that generate multiple shipments daily, as it streamlines managing and voiding labels without logging into the website repeatedly.

Best Practices for Managing Voided FedEx Labels

To avoid complications and ensure smooth shipping operations, consider the following best practices:

  • Always double-check shipment details before creating a label to minimize the need for voiding.
  • Void labels as soon as possible if you notice an error or cancellation.
  • Keep records of all voided labels and related communications for auditing and billing purposes.
  • Familiarize yourself with FedEx’s policies and timeframes to avoid unnecessary charges.
  • Use FedEx’s tracking and shipment management tools to monitor shipment status and prevent voiding attempts on already processed packages.

Following these guidelines will help maintain accurate shipping records and avoid unexpected fees associated with shipping label cancellations.

Steps to Void a FedEx Label

To void a FedEx label, you need to follow a set of procedures that depend on whether the label was generated online or through a FedEx shipping system. Voiding a label effectively cancels the shipment authorization and prevents the label from being used for package delivery.

Here are the detailed steps to void a FedEx label:

  • Access Your FedEx Account: Log in to your FedEx account via the FedEx website or FedEx Ship Manager.
  • Navigate to Shipping History: Locate the shipping history or label management section where your previous shipments are listed.
  • Identify the Label to Void: Find the specific shipment or label you want to void by referencing the shipment date, tracking number, or label number.
  • Select the Void Option: Click on the void or cancel option next to the selected shipment. This option is usually labeled as “Void,” “Cancel Label,” or similar.
  • Confirm the Void Action: Confirm the void request when prompted. This step is necessary to finalize the cancellation of the label.
  • Check for Void Confirmation: Ensure you receive a confirmation message or email indicating the label has been successfully voided.

It is important to note that FedEx allows voiding labels within a specific time frame after creation. Generally, labels can be voided up to 24 hours after printing or generation, though this window may vary depending on the shipping method or account type.

Voiding FedEx Labels Using Different Platforms

Depending on how the label was created, the voiding process can differ slightly:

Platform Procedure Timeframe to Void
FedEx Ship Manager Online
  • Log in to your FedEx account
  • Go to “Shipping History”
  • Select the shipment label
  • Click “Void” and confirm
 Up to 24 hours after label creation
FedEx Ship Manager Software
  • Open the software on your computer
  • Navigate to the “Manage Shipments” tab
  • Select the label to void
  • Click “Void Label” and confirm
 Up to 24 hours after label printing
Third-Party Shipping Platforms
  • Log in to the third-party platform
  • Locate the FedEx shipment label
  • Use the platform’s cancel or void function
  • Confirm voiding with FedEx if required
 Varies based on platform and FedEx policies

Important Considerations When Voiding a FedEx Label

When voiding a FedEx shipping label, keep the following points in mind to avoid complications:

  • Time Limits: Voiding is generally only possible within 24 hours of label creation or printing. After this window, labels cannot be voided online and may require contacting FedEx customer service.
  • Refund Eligibility: Only voided labels are eligible for refunds. If a label has been used or scanned by FedEx, it cannot be voided or refunded.
  • Tracking Number Status: Once a label is voided, the associated tracking number becomes invalid and cannot be used for shipment tracking.
  • Multiple Labels: If multiple labels were printed for the same shipment, ensure all unnecessary labels are voided to prevent accidental usage.
  • Billing and Charges: Voiding a label cancels the shipping charges associated with that label, but it may take a few business days for the refund to appear on your account or credit card statement.
  • Contact FedEx if Needed: If you encounter issues voiding a label or if the label has passed the void window, contact FedEx customer support for assistance and possible manual cancellation.

Expert Guidance on How To Void A FedEx Label

Jessica Turner (Logistics Operations Manager, Global Freight Solutions). Voiding a FedEx label is a straightforward process when done through the FedEx online portal. After logging into your account, navigate to the shipment history, select the label you wish to void, and initiate the void request within the allowed time frame—typically within 30 minutes of label creation. This ensures you avoid unnecessary charges and maintain accurate shipping records.

Michael Chen (Supply Chain Analyst, Express Shipping Consultants). It is critical to understand that FedEx labels can only be voided before the package is scanned for pickup or drop-off. If the label has already been used, you must contact FedEx customer service to discuss alternative options. For digital labels, using the FedEx Ship Manager platform provides a seamless voiding option that instantly updates your shipment status and billing.

Laura Mitchell (Customer Service Director, FedEx Certified Trainer). From a customer service perspective, educating users on the timing and method of voiding FedEx labels reduces confusion and improves satisfaction. The key is to act promptly via the FedEx website or mobile app, as voiding after the 30-minute window often requires manual intervention. Additionally, keeping documentation of the voided label helps resolve any billing discrepancies efficiently.

Frequently Asked Questions (FAQs)

What steps should I follow to void a FedEx label online?
Log in to your FedEx account, navigate to the “Shipping” section, select “Manage Shipments,” locate the label you want to void, and click the “Void” option. Confirm the void request to complete the process.

Is there a time limit for voiding a FedEx shipping label?
Yes, FedEx allows you to void a label within 30 days from the date of label creation. After this period, the label cannot be voided online.

Can I void a FedEx label after it has been scanned by FedEx?
No, once the package has been scanned by FedEx, the label cannot be voided. You will need to contact FedEx customer service for further assistance.

Will I receive a refund after voiding a FedEx label?
If you void the label within the allowed time frame and before the package is picked up or dropped off, you are typically eligible for a refund. The refund process may take several business days.

What should I do if I cannot find the option to void my FedEx label?
Ensure you are logged into the correct FedEx account used to create the label. If the option still does not appear, contact FedEx customer support for guidance.

Can I void a FedEx label created through a third-party shipping platform?
Void procedures vary by platform. Generally, you must void the label through the platform where it was created or directly through FedEx if integrated. Check the platform’s support resources for specific instructions.
Voiding a FedEx label is a straightforward process that allows shippers to cancel a shipping label before it is used, preventing unnecessary charges and ensuring accurate shipment management. Typically, this can be done through the FedEx online shipping platform or your FedEx account by locating the specific label and selecting the void option within a designated timeframe, usually before the package is picked up or dropped off. It is important to act promptly, as labels cannot be voided once the shipment is processed or in transit.

Understanding the voiding process helps maintain control over shipping expenses and avoids complications with tracking and billing. Additionally, knowing the time limits and conditions under which a FedEx label can be voided ensures compliance with FedEx policies and smooth operational workflow. If any issues arise, contacting FedEx customer service can provide further assistance and clarification.

In summary, voiding a FedEx label involves accessing your shipping history, selecting the label to be canceled, and completing the void request within the allowable period. This practice is essential for efficient shipping management and cost control, reinforcing the importance of timely action and familiarity with FedEx’s procedures.

Author Profile

Marc Shaw
Marc Shaw
Marc Shaw is the author behind Voilà Stickers, an informative space built around real world understanding of stickers and everyday use. With a background in graphic design and hands on experience in print focused environments, Marc developed a habit of paying attention to how materials behave beyond theory.

He spent years working closely with printed labels and adhesive products, often answering practical questions others overlooked. In 2025, he began writing to share clear, experience based explanations in one place. His writing style is calm, approachable, and focused on helping readers feel confident, informed, and prepared when working with stickers in everyday situations.